Privacy Policy

This Privacy Policy explains how Vehicle Lab ("Vehicle Lab", "we", "us") handles information in connection with our website at vehiclelab.in and our engineering software products (CIE Pro, DiagAI, HELIX, MDX, and XHandbook). We are committed to keeping your data — and your vehicles' data — private and secure.

Information We Collect

• Contact details you submit through our forms (name, work email, company, and message), used solely to respond to your inquiry.
• Basic website analytics such as pages visited and approximate region, used to improve the site.
• We do not collect or transmit the engineering data you analyze in our desktop products — see "Your Engineering Data" below.

Your Engineering Data Stays Local

MDX and XHandbook are local-first applications. Measurement files, EHANDBOOK containers, calibration data, and any documents you open are processed on your own machine or your own infrastructure. By default, this data never leaves your environment and is never sent to Vehicle Lab. Optional AI features can be configured to run entirely against your private, on-premise models with per-organization data isolation.

How We Use Information

We use the information we collect to respond to sales and support requests, provide and improve our products and website, and meet legal obligations. We do not sell personal information.

Sharing & Service Providers

We may share limited information with trusted service providers (for example, website hosting and form delivery) strictly to operate our services, and only under appropriate confidentiality obligations. We may also disclose information where required by law.

Data Retention & Security

We retain contact information only as long as needed for the purposes described here, and apply reasonable technical and organizational measures to protect it. No method of transmission or storage is completely secure, but we work to safeguard your information.

Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To exercise these rights, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact

Questions about this policy or your data? Email us at business@vehiclelab.in.